Monday, January 5, 2009

What do we do?

What do we do when the online school server is not working?
This should never happen, but we have learned to never say never. Sometimes the issue is related to a larger disconnect throughout the province, sometimes equipment fails, or sometimes when a technician changes settings, something gets missed. The reality is that sometimes we can't get access to the school site.
Here at the online school, we have email messages and faxes to respond to, we have new lessons to make and older lessons to update, live tutorial sessions, and yes......we can post to the blog site.
What to do at home when the school server is down? If you have previous material printed, or you have already started an activity like a novel study, this is fairly easy. If you are caught up with everything and need to get into the class area to start a new activity, you will need to re-schedule your time and come back to the Internet when the site is up. Calling your teacher to check in would be an excellent idea.
At the school, the moment we find out that someone is unable to access the school server, we contact the technicians who manage the connections and servers. This often requires multiple phone calls and some problem solving to get things working. When it is a simple problem, it might take ten minutes. If it is a more difficult problem, it could take as long as four or five hours. Fortunately, we have excellent support and we are not usually down for long.
Today we have been down since lunch time. The best minds are working at solving the riddle and we expect that everything will be back to normal before the end of the afternoon.
If you are reading this and can't connect to your class, call your teacher to wish them a Happy New Year.

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